Return and Refund policy

Welcome to SHOPELO, your ultimate destination for a wide range of Vacuum Sealers, Sous Vide Machines, and other Kitchen Appliances. We appreciate your trust in us and are dedicated to providing you with the best possible shopping experience. Our Return and Refund Policy is designed to outline the processes and guidelines related to returning products and requesting refunds. Please take a moment to familiarize yourself with the details below.

1. Introduction

At SHOPELO, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes things don’t work out as planned, so we have a straightforward refund and return policy. Whether you’ve changed your mind, received a damaged item, or are simply unsatisfied with your purchase, we aim to make the return process as seamless and hassle-free as possible. Please read our policy below to understand how we can assist you with returns, exchanges, or refunds.

2. Eligibility for Refunds and Returns

The product must be in “As New” condition to qualify for a return, with the original label and packaging intact. If you purchased the wrong product, it doesn’t fit, or you no longer want the item, you will be responsible for paying the shipping costs for the return.

3. 100% Satisfaction Guarantee

SHOPELO stands behind our products with complete confidence. If you don’t love our high-quality devices, inform us directly as long as you meet the conditions of our 30-day test-use policy. The 30-day return time frame starts from the day of delivery. Please inform us of your intention to return the items within 30 calendar days of delivery to qualify for a refund.

4. Return Eligibility

If you return an item due to a change of mind, you will be responsible for covering the return shipping costs. Additionally, for a refund to be processed, the item(s) must be received at our distribution centre in “As New” condition, with all original packaging and accessories intact. The device must be unused, in clean condition, and with protective films undamaged. We cannot accept returns on used, damaged, or dirty items, devices without packaging, or items in damaged packaging. Individual or special order items are non-returnable. Any credit card charges we cannot recover will be applied to all returns of items held in stock. Shipping costs (both ways) are not reimbursed. Regrettably, orders purchased for temporary or one-time use, like trade shows or conferences, are ineligible for returns.

5. Non-Returnable/Non-Refundable Items

There is no right to revocation for goods made to customer specifications or personalized items, perishable goods, or items past their use-by date. Please review our Terms & Conditions for more detailed information.

6. Return Process

To initiate a return, please get in touch with our Customer Care Department to obtain a return authorization number (RMA) and the return address. Ensure the item is securely packaged and include the RMA number on the package. We recommend using a trackable shipping service to ensure your return is received.

7. Refund Process

After confirming your eligibility for a refund via email, our internal team will process the refund within 5 business days. We charge a 5% restocking fee based on the product price. Once we receive your return and confirm its condition, a refund will be issued within five business days. Please note that the refund processing time may vary depending on your bank or credit card company.

8. Exchange Policy

If you wish to exchange an item, please follow the return process and place a new order for the desired product. The refund for the original purchase will be processed once the returned item is received and inspected.

9. Shipping Costs

Shipping costs for both the original delivery and the return are non-refundable. If you cancel an order after it has been shipped, you will be responsible for the return shipping costs.

10. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within seven days of receiving the product. We will arrange a replacement or refund, covering the return shipping costs for faulty items. Please provide photos of the damage or defect to expedite the process.

11. Losses or Damages During Return Shipment

SHOPELO is not responsible for losses or damages during return shipment. We strongly advise you to insure your shipment. Items lost or damaged during return shipping are not eligible for refunds.

12. Policy Updates

Please note that we reserve the right to amend these terms without prior notice when necessary. Changes to the policy will be reflected on this page, and it is your responsibility to review the policy periodically.

13. Contact Us

If you have any questions or need further assistance, don’t hesitate to get in touch with our Customer Care Department:

SHOPELO is operated by Taste Factory Pty Ltd t/as SHOPELO.

Our Website address is: www.shopelo.au
Email: service@shopelo.au

Phone: 0493139164
ABN: 35 640 003 970
Address: Taste Factory Pty Ltd t/as SHOPELO, PO Box 3140, Myaree WA 6154, Australia

Or you can use our Contact Form

Thank you for choosing SHOPELO. Your satisfaction is our top priority.