Return and Refund policy

Welcome to Shopelo, your ultimate destination for a wide range of Vacuum Sealers, Sous Vide Machines, Food Dehydrators, Smokers, and Kitchen Appliances. We appreciate your trust in us and are dedicated to providing you with the best possible shopping experience. Our Return and Refund Policy is designed to outline the processes and guidelines related to returning products and requesting refunds. Please take a moment to familiarize yourself with the details below.

1. Eligibility for Returns and Refunds:

We understand that sometimes a product may not meet your expectations or requirements. Shopelo offers a comprehensive return and refund process to ensure your satisfaction. To be eligible for a return and refund, the following conditions must be met:

  • The item must be in its original packaging and unused.
  • The item must be returned within the specified return window from the date of delivery.
  • The item should not be listed under our non-returnable items (as outlined in section 2).

2. Non-Returnable Items:

Certain products are non-returnable due to health and hygiene reasons, or they may have been customized or personalized for you. The following categories generally fall under non-returnable items:

  • Consumable products, such as vacuum sealer bags or food storage containers.
  • Personalized or customized products, including engraved items.
  • Products marked as “Final Sale” or “Non-Returnable” on the product page.

3. Return Process:

If you wish to return an eligible product, please follow these steps:

a. Contact Customer Support: Reach out to our customer support team within the specified return window to initiate the return process. You can contact us via email, phone, or the designated contact form on our website. Provide your order number, item details, and reason for the return.

b. Return Authorization: Our customer support team will provide you with a Return Authorization (RA) number and the instructions for shipping the item back to us. The RA number is essential for processing your return.

c. Packaging and Shipping: Pack the item securely in its original packaging along with all accessories, manuals, and any other included items. Ship the package to the address provided by our customer support team. Please note that the cost of return shipping is generally the responsibility of the customer unless otherwise specified by Shopelo.

4. Refund Process:

Once we receive and inspect the returned item, we will initiate the refund process. Please note the following points about the refund process:

  • Refunds will be processed using the same payment method used for the original purchase.
  • Refunds are generally processed within 5 business days from the date of receiving the returned item.
  • Please allow additional time for the refund to reflect in your account, as processing times may vary based on your payment provider.

5. Refund Amount:

The refund amount will be based on the purchase price of the returned item, excluding any shipping fees or additional charges. If the returned item is damaged, used, or missing parts not due to our error, a restocking fee may apply.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the process of returning the item and arranging a replacement or refund. Please provide clear photos of the damaged or defective item for our records.

7. Cancellations:

If you wish to cancel an order before it has been shipped, please contact us as soon as possible. Once an order has been shipped, our standard return and refund policy will apply.

8. Changes to Return and Refund Policy:

Shopelo reserves the right to update or modify our Return and Refund Policy at any time. Any changes will be posted on this page, and the effective date will be indicated at the top.

We hope you find our Return and Refund Policy transparent and helpful. Our goal is to provide you with excellent service and ensure your satisfaction with your purchases from Shopelo. If you have any questions, concerns, or require assistance, please don’t hesitate to reach out to our customer support team. Thank you for choosing Shopelo for your Vacuum Sealers, Sous Vide Machines, Food Dehydrators, Smokers, and Kitchen Appliances needs.

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