Shipping policy

Welcome to SHOPELO, your one-stop online destination for an exceptional range of Vacuum Sealers, Sous Vide Machines, and other Kitchen Appliances. We are thrilled to have you as part of our valued community. This Shipping Policy outlines the details of our shipping practices to ensure that your shopping experience is seamless, transparent, and delightful.

1. Shipping Methods and Carriers

At SHOPELO, we primarily use AusPost to ship your orders. Depending on the size and weight of the items, we may also use Sendle to ensure the most efficient and cost-effective delivery.

2. Processing Time

We strive to process and handle your orders within 1-2 business days. Please note that this handling time is in addition to the shipping time. Order Cut-off Time: 12:00 PM – (GMT +08:00) Australian Western Standard Time (Perth)

3. Shipping Costs

• Free Shipping: We offer free shipping on all orders over A$250.
• Orders Under A$250: A flat shipping fee of A$9.9 will be applied to orders under A$250.

4. Shipping Destinations

We currently ship to all mainland locations in Australia, including Tasmania. For customers on islands or other areas within Oceania, please get in touch with us directly, and we will provide a shipping quote. Please note that online purchases for these regions are unavailable, and arrangements must be made through our customer service.

5. Estimated Delivery Times

The transit time for your order is typically between 3-12 business days, depending on your location. While we strive to deliver your orders as quickly as possible, we cannot guarantee specific delivery times due to varying distances and potential unforeseen issues. However, even during peak periods such as Christmas, delivery should not exceed 12 business days under normal circumstances.

6. Tracking Information

Once your order has been shipped, you will receive an email containing your tracking information. This allows you to monitor the progress of your delivery in real time.

7. Customs, Duties, and Taxes

All prices listed on our website include duties and taxes within Australia and are quoted in Australian Dollars (A$). There are no additional customs or duties fees for Australian customers.

8. Undeliverable Packages

If a package is deemed undeliverable due to an incorrect address, absence of the recipient, or refusal to accept delivery, the package will be returned to us. In such cases, we will contact you to arrange for re-shipment. Any additional shipping costs incurred due to an undeliverable package will be the customer’s responsibility.

9. Lost or Damaged Packages

If your package is lost or damaged during transit, please get in touch with our Customer Care Department immediately. We will work with the carrier to resolve the issue and, depending on the situation, may offer a replacement or refund. Please retain all packaging materials and documents until the claim is resolved.

10. Shipping Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. We cannot be held responsible for delays or misdeliveries caused by incorrect or incomplete address information. If an error is identified after the order has been shipped, any additional shipping costs to re-route or re-ship the package will be charged at the actual cost incurred.

11. International Shipping

For customers outside of Australia, please get in touch with us directly to discuss shipping options. We will provide a custom shipping quote based on your location and the specifics of your order.

12. Expedited or Special Shipping Requests

We also offer EXPRESS shipping for those who need their orders more urgently. Due to the variable costs associated with EXPRESS shipping, we ask that you contact us directly for a quote tailored to your needs.

13. Handling of Multiple Shipments

We will do our best to ship all the items in your order together. However, if your order’s combined weight or volume exceeds certain limits, we may need to send your items in separate packages. You will be informed of this when your order is processed.

14. Returns Due to Shipping Issues

If there are unexpected delays in shipping your order, you may use our 30-day return policy. If you receive an incorrect item, please contact us immediately so we can arrange a return or exchange.

We hope this shipping policy answers all your questions. Should you require further assistance, please contact our Customer Care Department.

SHOPELO is operated by Taste Factory Pty Ltd t/as SHOPELO.

Our Website address is: www.shopelo.au
Email: service@shopelo.au

Phone: 0493139164
ABN: 35 640 003 970
Address: Taste Factory Pty Ltd t/as SHOPELO, PO Box 3140, Myaree WA 6154, Australia

Or you can use our Contact Form

Thank you for choosing Team SHOPELO!