Terms and Conditions

Welcome to Shopelo, your go-to online destination for a diverse selection of top-quality Vacuum Sealers, Sous Vide Machines, Food Dehydrators, Smokers, and Kitchen Appliances. We’re thrilled to have you join us on this shopping journey. Before you dive into exploring our range of products, we kindly request that you carefully read and understand the following Terms and Conditions. By accessing and using our website (“Shopelo”), you agree to comply with these terms, which govern your use of our platform. If you do not agree with any part of these terms, we urge you to refrain from using our website.

Section 1 – Scope of the Terms and Conditions

These terms and conditions apply to all deliveries, services, and offers provided by “SHOPELO” through its online shop. 

PO Box 3140
Myaree 6154 WA

T   +61 (0)49 31 39 164
M  service@shopelo.au
W  www.shopelo.au

By using the “SHOPELO” site, you agree to these Terms and Conditions. Any deviations from these terms are valid only if confirmed in writing by us. We reserve the right to modify these terms, and your continued use of the site after any changes indicates your acceptance of the modified terms.

Section 2 – Offers and Contracts

  • All offers are subject to change and provided without guarantee.
  • We may make technical changes and are not liable for errors or typos.
  • Design and technical changes are possible.
  • Orders count as accepted only if confirmed in writing.
  • The order acknowledgement via email is a summary, not automatic acceptance.
  • Order acceptance requires no contrary information within 5 working days.
  • Order processing and communication occur via email and automated systems.
  • Customers must ensure accurate email addresses for order communication.

Section 3 – Returns Policy

  • Returns must be approved by the seller.
  • Shipping costs are not reimbursed.
  • Enclose purchase documents with returned items.
  • Items must be well-packed and in original packaging.
  • Insure returned shipments for loss or damage.
  • Items must be returned in new condition.
  • Refunds within 14 days, starting from delivery day.
  • Conditions apply for returns based on specific criteria.
  • Damaged or used items may not be returnable.
  • Special order items and used items cannot be returned.

Section 4 – Scope of the Terms and Conditions

Reiteration of the applicability of terms and conditions for all deliveries, services, and offers through the online shop.

Section 5 – Offers and Contracts (Reiterated)

Reiteration of the information regarding offers, contracts, and order acknowledgements.

Section 6 – Payment

  • Payment options include PayPal, credit card, and account.
  • Payment methods may be accepted or excluded at our discretion.
  • Payment process for PayPal and credit card explained.
  • Payment in advance process explained.
  • Interest and fees for payment arrears described.

Section 7 – Reservation of Property

  • Items remain property of “SHOPELO” until full payment.
  • Right to demand item surrender in case of arrears.
  • Compensation retained for costs up to 40% of purchase price.
  • Right to compensation even without part-payments.
  • Delivery and removal costs to be paid by purchaser.

Section 8 – Warranty

  • Consumer guarantees explained.
  • Manufacturer’s warranty mentioned.
  • Warranty claims for defects or unusable parts.
  • Warranty period of 1 year for private customers.
  • Shipping costs not reimbursed.
  • Cases where no guarantee applies listed.

Section 9 – Compensation

  • Right to compensation for non-performance or non-cooperation.
  • Right to claim damages exceeding compensation.

Section 10 – Transfer of Risk

  • Risk transferred upon shipment handover.
  • Exception explained for cases where shipment is impossible.

Section 11 – Acceptance of Goods/Transport Damage

  • Inspection of packaging and immediate unpacking upon receipt.
  • Confirmation of transport damage upon receipt necessary.

Section 12 – Limitation of Liability

  • Liability limitations for certain actions explained.
  • Exclusion of liability for consequential damages.

Section 13 – Partial Nullity

  • Applicability of laws of WA, Australia mentioned.
  • Provision for invalid provisions.

Section 4 – Data Protection and Other Information

Explanation of data protection measures, use of cookies, third-party tools, user comments, and third-party links. Also includes information about the use of Facebook links and security precautions.

Ensuring the protection of your personal data collected, processed, and used during your visit to our website is of utmost importance to us. We adhere to statutory provisions to safeguard your data. Below, you will find information about the data we collect during your website visit and how they are utilized:

Collection and Processing of Data

Each access to our website and every retrieval of a stored file is logged. This storage is for internal system-related and statistical purposes. The following information is recorded: the name of the accessed file, date and time of access, data quantity transferred, notification of successful access, web browser, and requesting domain. Additionally, the IP addresses of the requesting computers are logged. Further personal data are only recorded if voluntarily provided by you, such as in inquiries or registrations.

Use and Disclosure of Personal Data

Any personal data you provide are exclusively used to respond to your inquiries, process agreements made with you, and for technical administration. Address and order data are also collected for our own marketing and advertising purposes.

Your personal data will only be disclosed to third parties or transferred for the purposes of processing our agreements, such as passing order data to suppliers for accounting purposes, or if you have provided prior consent. You have the right to revoke your consent at any time.

Stored personal data will be deleted if you revoke your consent to their storage, or when their storage is no longer necessary for the intended purpose, or if storage becomes inadmissible for legal reasons.

Please note: You can informally countermand the use, processing, and transfer of your personal data for marketing and advertising purposes at any time by sending a letter to “SOUSPREME,” PO Box 3140, Myaree 6154, WA or an email to service@souspreme.au. However, this does not apply to data required for processing your order. Once we receive your objection, we will cease using, processing, or transferring the data for any purpose other than order processing.

Use of Cookies

We use cookies, which are small files containing configuration information. These assist us in identifying and implementing specialized user functions. No personal data is recorded through cookies. While all website functions can be utilized without cookies, certain user-defined features and settings may not be available.

Third-Party Tools

We may provide access to third-party tools over which we have no monitoring, control, or input. You acknowledge and agree that such tools are provided “as is” and “as available” without any warranties, representations, or conditions of any kind. Any use of optional third-party tools offered through the website is at your own risk and discretion, and you should review and approve their terms before usage.

We may also introduce new services and features through the website, subject to these Terms of Service.

Third-Party Links

Our Service may include content, products, and services from third parties. Third-party links on our site may lead to websites not affiliated with us. We are not responsible for evaluating the content, accuracy, or liability for third-party materials, websites, or other products and services. Any transactions with third-party websites are at your own risk. Kindly review third-party policies before engaging in transactions.

Google Analytics

This website utilizes Google Analytics, a web analysis service by Google Inc. (“Google”). Google Analytics uses “cookies,” text files stored on your computer, to analyze your website usage. Information generated by cookies about your website usage, including your IP address, is transferred to and stored on Google servers in the US. Google uses this data to evaluate website usage, generate reports for website operators, and provide further services related to internet use. Google may also share this information with third parties as required by law or through contractual agreements. Your IP address will not be linked with other Google data. You can adjust your browser settings to block cookies, but this may limit website functionality. Your usage of this website indicates your consent to Google processing your data as described above.

Right to information

You have the right to information regarding your stored personal data, their origin and the receiver, and the purpose of data processing. The webmaster will provide information about the stored data.

User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us, you send creative ideas,
suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you
agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any
comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or another personal
or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or
contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a
false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments.
You are solely responsible for any comments you make and their accuracy.
We take no responsibility and assume no liability for any comments posted by you or any third party.


Our website also includes directions (links) to the external social network Facebook. This Internet presence is run exclusively by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (Facebook). The links are identified within our website by the Facebook logo or the addition “like” (no Facebook plug-ins are used).
If you click on and follow these links, the Facebook plug-ins are activated and your browser will link directly to the Facebook servers.
If while visiting our website you follow these links and are logged into Facebook via your personal account, the information that you have visited our site will be passed on to Facebook. Facebook may allocate your visit to our website to your account.
This information is transferred to Facebook and stored there. To prevent this, you must log out of your Facebook account before clicking on the link.
The functions allocated to the Facebook links, in particular, the transfer of information and user data, do not become active just by visiting our website, but only when you click on the corresponding links.
The purpose and extent of data collection by Facebook and the further processing and use of your data there, together with the rights and setting options you have to protect your privacy in this context, can be found in the Facebook data protection notes.

Security note:

We make every effort to store your personal data, using all the technical and organisational options, in such a way that third parties cannot access them. In email communications, we are unable to guarantee full data security, so we recommend that you send confidential information by post.

We select only the best for you so you can be assured of quality. No compromises are made when it comes to material, wearing comfort and durability.



Thank you for taking the time to read and understand our Terms and Conditions. We value your trust and are excited to have you as part of the Shopelo community. Should you have any questions, concerns, or require assistance, please do not hesitate to contact our dedicated customer support team. Happy shopping on Shopelo!


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